All our products are of a high quality contrasted quality / price and therefore will not accept returns of the items selected by the customer except for some defect in the product making us get the goods in perfect condition and in its original packaging to Plaza Aviador Ruiz de Alda , 11 CP41004 Sevilla.
The deadline for this is seven calendar days from the moment of receipt.
Once the merchandise has been received and checked, the company will return it in perfect condition.
In the event that the return is made for reasons not attributable to Tienda Hípica Chacón, the buyer will bear the costs generated by this return. In any case, the return of defective products and erroneous shipments will be accepted, and Tienda Hípica Chacón will be responsible for the shipping costs, provided that the client communicates this circumstance at the time of reception of the order.
For used products, the refund will always be made in the form of a voucher for the total amount of the purchase, which the customer can use to purchase products at Tienda Hípica Chacón.
The return of erroneous shipments will also be accepted, always with prior notice. In no case we will be responsible for the errors that our customers comment when configuring the items ordered, in case they want to return them or exchange them for another / s.
For the fashion items, clothing and footwear in the returns for change of sizes the expenses will be borne by the buyer.
IMPORTANT: refunds on saddles are excluded, because they have been made by order and following the instructions of the client.
Clothing on sale is excluded.
The costumes campers have no return. It is important to choose the correct size. You can request help at firstname.lastname@example.org
The products of the brands Pikeur, Eskadron and Cavallo have no change or refund.
In any case we will always try to please our clients and in case of any incident or discontent with the product, contact us at email@example.com to try to solve incidents.